What is SIM Status?

Follow

Status is displayed as a column in the 'List' view and is used to identify the current status of a SIM.

Inactive - Pre-provisioned state, no service is available but ready to be activated via the portal. The SIM is not in a billable state.

Live – The SIM is in an active state and is billable.

Live (Data Alert Amber) – The SIM has reached a data alert level (default 80%). The SIM is in an active state and is billable.

Suspended - Partial service and is billable. The SIM is prevented from starting a new data session via the private APN. To prevent the SIM from connecting via other methods, for example the Public APN or SMS, a full suspension must be requested to Arkessa Customer Services.

Blocked (Data Alert Red) - Partial service and is billable. The SIM data cap threshold has been reached. The SIM will be prevented from starting a new data session.

Terminated - SIM has been requested for SIM Disconnection. Service terminated with the mobile network operator and charges cease with 30 day's notice period from date of request.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request