What are the order request types?

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The following definitions outline the SIM order types that can be requested:

New SIM Order (Active) – Order request for brand new SIM cards. They are despatched in an activated state and is ready to be used.

New SIM Order (In-Active) – Order request for brand new SIM cards. They are despatched in an in-active state, usually for stock or rapid deployment purposes.

SIM Activation – Order request to activate a SIM number (ICCID) currently held in stock by the Customer and not required to be despatched from Arkessa.

SIM Replacement – Order request to transfer the SIM number (ICCID) to a brand new SIM.  This is often used when a SIM is either lost or damaged.  The mobile number (MSISDN) often remains the same along with billing.

SIM Disconnection – Order request to disconnect (terminate) a SIM number (ICCID).  Once completed the SIM will no longer be able to connect via a device and billing will cease.

Tariff Upgrade - Order request to upgrade an existing SIM with a new tariff.

Inbound Migration - Order request to transfer a SIM or estate of SIMs from an external party.  Once complete the SIM(s) will be under Arkessa management.

Outbound Migration - Order request to transfer a SIM or estate of SIMs from Arkessa to an external party.  Once complete the SIM(s) will no longer be under Arkessa management.

Additional Services - Order request for the setup of an SSL VPN, IPSec VPN or Public IP Address

Data Bundle - Order request for a Data Bundle to be purchased

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