What is a mobile network refresh?

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A mobile network refresh will update and confirm with the SIM the correct profile information. For example, the products and services used on the network.

This is can often resolve a connectivity issue where a SIM is 'stuck' in a session or is not responding correctly.

However, if this method of restoring connectivity persists it is best practice to seek advise from your device manufacturer to establish a root cause.

If you would like to us to process a mobile network refresh please Submit a Request or email support@arkessa.com and we will be happy to help.

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