How to raise a support ticket


Our specialist support teams are focussed on delivering the best solution and user experience for all of our customers.

To help us resolve your incident as fast as possible please include as much information as you can about the issue.

To raise an incident you should Submit a Request or email  Additionally, for any incidents that is considered to be a P1 or P2, your should follow up the email by reporting the incident to Arkessa by telephone +44 1279 799270 and quoting your ticket number.

The individual contacting Arkessa to report an incident will be required to explain and/or describe the incident and be available if further details are required.

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