How to request for a New SIM Order - Active

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To request for a New SIM Order - Active, you will need to complete our Orders & Provisioning Form

Requesting for a New SIM Order -Active:

1. Complete the Front Page:

  • Customer PO Number
  • Date Requested
  • Company Name
  • Requested By
  • Email Address
  • Contact Telephone Number
  • Delivery Address - please specify the details of where the SIM cards should be despatched to.

2. Complete the Order Summary:

  • Order Type
  • Mobile Network Operator
  • Quantity

3. Click 'New SIM Order - Active' from 'Order Details'.

4. Complete the New SIM Order - Active sheet.  Details regarding the Product Code and Minimum Term can be found via your contractual agreement with Arkessa.  Please try and complete the form as accurately as possible.

  • Mobile Network Operator (MNO)
  • Product Code (Tariff)
  • Minimum Term
  • SIM Number (ICCID) - this is usually printed on the back of the physical SIM card.

5. Once complete, please Submit a Request or email orders@arkessa.com and attach the Orders and Provisioning Form.

Completion of a New SIM Order - Active:

Once the New SIM Order - Active request is complete, the Arkessa Customer Services Team will complete the remaining details of the order:

  • Arkessa Ticket Number
  • Date Completed
  • APN (Access Point Name), username and password

On the New SIM Order - Active sheet we will provide the details of the SIM(s) which have been activated ready to be used:

  • SIM Number (ICCID)
  • Mobile Number (MSISDN)
  • Data Number (CSD)
  • Private IP Address
  • Public IP Address
  • Comments

We aim to complete and despatch within 3 working days.  However, as always, we will endeavour to process all orders as quickly as possible.

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