How to request for a Outbound Migration

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To request for a Outbound Migration, you will need to complete our Orders & Provisioning Form

Requesting for a Outbound Migration:

1. Complete the Front Page:

  • Customer PO Number
  • Date Requested
  • Company Name
  • Requested By
  • Email Address
  • Contact Telephone Number
  • Delivery Address - as the SIM cards are not with Arkessa, this will not be required to be completed.

2. Complete the Order Summary:

  • Order Type
  • Mobile Network Operator
  • Quantity

3. Click 'Outbound Migration' from 'Order Details'.

4. Complete the Outbound Migration sheet.  Please try and complete the form as accurately as possible.

  • New SIM Owner - Third Party Customer, where the SIMs are being transferred to.
  • Current SIM Owner - Arkessa Customer, where the SIMs are being transferred from.
  • Mobile Network Operator (MNO)
  • Mobile Number (MSISDN)
  • Data Number (CSD)
  • Additional Data

5. Once complete, please Submit a Request or email orders@arkessa.com and attach the Orders and Provisioning Form.

Completion of a Outbound Migration:

Once the Outbound Migration request is complete, the Arkessa Customer Services Team will complete the remaining details of the order:

  • Arkessa Ticket Number
  • Date Completed

On the Outbound Migration sheet we will provide the details of the SIM(s) which have been transferred from Arkessa management:

  • Comments

We will endeavour to process all orders as quickly as possible.

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