How to get help

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Our specialist support teams are focussed on delivering the best solution and user experience for all of our customers.

Commercial, technical and network engineering teams will provide the support and guidance to ensure your questions are addressed and resolved quickly and efficiently.

Whether you have a simple question or an issue to solve, the best way do request for help is via the following:

 

1. Search the Arkessa Help Centre - we have tried to identify the questions which are the most often asked by our customers and have created articles to help answer.

 

2. Submit a Ticket - a ticket can be raised via our Help Centre or by emailing one of our teams:

Order Fulfilment - orders@arkessa.com

Incident Management - support@arkessa.com

Billing - billing@arkessa.com

 

3. Live Chat - from our Help Centre you can talk to one of the team via Live Chat which also supports automatic language translation, so you can communicate to us in your native language.

 

4. Telephone - the Arkessa Customer Services Team can be contacted on +44 (0) 1279 799270 between the hours of 9:00am to 5:00pm (GMT), Monday to Friday.  The team will raise a ticket for investigation.

 

When raising a request for help please try to include as much information as you can to help us resolve your question or issue as fast as possible.

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