Closing an order request

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Once the order request has been completed, Arkessa Customer Services will provide details of the order via the existing Orders & Provisioning Form.

  • Device Details - this provides details of the completion date and a record of the ticket reference number.  The required Access Point Name (APN), username and password is supplied.

  • Order Details - this is where the SIM details are provided such as SIM number (ICCID), Mobile Number (MSISDN), Data Number (CSD) and Private IP Address.  Please note some order requests do not require the completion of this data.

The Orders & Provisioning Form is attached to the ticker as a downloadable link.

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