How to request for a New SIM Order - In Active


To request for a New SIM Order - In-Active, you will need to complete our Orders & Provisioning Form

The SIMs will be despatched to you in an In-Active state.  When you are ready to activate you will need to submit a SIM Activation request.

Requesting for a New SIM Order -In Active:

1. Complete the Front Page:

  • Customer PO Number
  • Date Requested
  • Company Name
  • Requested By
  • Email Address
  • Contact Telephone Number
  • Delivery Address - please specify the details of where the SIM cards should be despatched to.

2. Complete the Order Summary:

  • Order Type
  • Mobile Network Operator
  • Quantity

3. Click 'New SIM Order - In-Active' from 'Order Details'.

4. Complete the New SIM Order - In-Active sheet:

  • Mobile Network Operator (MNO)
  • Quantity

5. Once complete, please Submit a Request or email and attach the Orders and Provisioning Form.

Completion of a New SIM Order - In Active:

Once the New SIM Order - In Active request is complete, the Arkessa Customer Services Team will complete the remaining details of the order:

  • Arkessa Ticket Number
  • Date Completed

On the New SIM Order - In Active sheet we will provide the details of the SIM(s) which have been activated ready to be used:

  • Mobile Network Operator (MNO)
  • SIM Number (ICCID) - of each inactive SIM provided.
  • Comments

We aim to complete and despatch within 3 working days.  However, as always, we will endeavour to process all orders as quickly as possible.

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