How to customise Help and Support

Follow

You can configure Emport to do one of the following when a user clicks ‘Help & Support’:

  • Direct users to your own Help and Support web site.
  • Display the contact details of your own Help and Support service.
  • Direct users to Arkessa’s Help and Support site. This is the default.

Note that only users of type Admin can customise Help and Support.  If you do not have this role then please ask an Admin user within your organisation to do this.

How to direct users to your own Help and Support website

  • Click ‘Managed Accounts’
  • On the left of the page, click the Managed Account for which you wish to customise Help and Support
  • Click the ‘Settings’ tab
  • Enter the URL for Help and Support site into the field ‘URL for external help page’
  • Click 'Save'

How to display the contact details of your own Help and Support service

  • Click ‘Managed Accounts’
  • On the left of the page, click the Managed Account for which you wish to customise Help and Support
  • Click the ‘Settings’ tab
  • Enter the support contact or organisation, support email and support phone number
  • Click 'Save'

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request