Dear Customer,

Our monitoring tools have alerted us to a potential network issue. The Arkessa Network Team are currently investigating.
 
Service affected - Data Services
APN(s) affected - Private and Public APNs
Start time and date - 17:30 UTC 2024-11-01
 

We would like to inform you of a data transmission issue affecting KPN SIMs roaming on the EE network. The SIMs are showing to establish a data connection however, no data is being transmitted. Please be advised that KPN is currently investigating this.

We thank you for your patience and we would like to take this opportunity to apologise for the inconvenience caused to the disruption of your service.

 
To receive further updates please ensure you ‘follow’ this article in our Help Centre.
 
Kind regards,
Briana Dempsey - Customer Engagement Team
 
If you have any additional concerns or queries please contact the Customer Engagement Team using the following details: +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1784744.