Our monitoring tools have alerted us to a potential network issue. The Arkessa Network Team are currently investigating.
Service affected - Roaming & Data Services
APN(s) affected - Private & Public APN's
Start time and date - 14:15 UTC 2025-01-09
Dear Customers,
We would like to inform you that we have been made aware of a roaming issue with Vodafone UK network. SIMs attachment and data sessions in both their 4G, 3G and 2G networks are failing.
Please note Vodafone UK is currently investigating this issue. We will provide you with an update as soon as they are available.
We apologise for the inconvenience caused and thank you for your patience at this time.
To receive further updates please ensure you ‘follow’ this article in our Help Centre.
Kind regards,
Monique Green
Customer Engagement Team
If you have any additional concerns or queries please contact the Customer Engagement Team using the following details: +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1838949.
Dear Customer,
We are pleased to confirm that the issue has now been resolved and we are now entering a monitoring phase for stability.
This was resolved at 09/01/2025 20:30 GMT/UTC.
We thank you again for your patience.