Our monitoring tools have alerted us to a potential network issue. The Arkessa Network Team are currently investigating.
 
Service affected - Roaming and data services
APN(s) affected - Private and Public APNs
Start time and date - 13:30 UTC 2025-03-07
 

Dear Customer,

We wish to inform you that we have received reports of non-UK roaming SIMs experiencing connectivity issues on the Vodafone network, while roaming in the UK.

We have escalated this matter to Vodafone who have acknowledged there is an issue and they are actively working towards a resolution.

We apologise for any inconvenience that may have been caused, and we thank you for your patience. 
To receive further updates please ensure you ‘follow’ this article in our Help Centre.
 
Kind regards,
Briana Dempsey - Customer Engagement Team
 
If you have any additional concerns or queries please contact Arkessa Customer Services Team using the following details: +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1887897.

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Dear Customer,

Wireless Logic continues to observe issues on the Vodafone network. The MNO continues to investigate and have not yet indicated an estimated time to resolution. Further updates to follow. We thank you for your continued patience.

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Dear Customers,

We would like to inform you that the investigation is still ongoing, and our Engineers are chasing the Network for further updates.

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customers,

We would like to inform you that the investigation is still ongoing, and our Engineers are chasing the Network for further updates.

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customer,

Wireless Logic continues to observe issues on the Vodafone network. The MNO continues to investigate and have not yet indicated an estimated time to resolution. Further updates to follow. We thank you for your continued patience.

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Dear Customers,

We would like to inform you that the investigation is still ongoing, and our Engineers are chasing the Network for further updates.

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customers,

We want to update you that our investigation is still in progress. Our engineers are actively working with the Network Team to obtain further updates.

Thank you for your continued patience, and we apologize for any inconvenience this may cause.

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Dear Customer, Wireless Logic continues to observe issues on the Vodafone network. The MNO continues to investigate and have not yet indicated an estimated time to resolution. Further updates to follow. We thank you for your continued patience.

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Dear Customer,

Wireless Logic continue to observe issues with the Vodafone network. The mobile network operator is actively investigating the problem but has not yet provided an estimated time for resolution. We will keep you updated with any new information. Thank you for your continued patience.

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Dear Customer,

Wireless Logic are still aware of ongoing with the Vodafone network. The operator is investigating but hasn't provided a resolution time yet. We'll keep you updated. 

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customer,

Wireless Logic are still continuously chasing for updates from Vodafone. The operator is still investigating. At this time an ETR is not known at this time..

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customers,

We would like to inform you that the investigation is still ongoing, and our Engineers are chasing the Network for further updates.

We thank you again for your patience, and apologise for any inconvenience during this time.

---------------------------------------------------------------------------------

Dear Customer,

Wireless Logic are still continuously chasing for updates from Vodafone. The operator is still investigating. At this time an ETR is not known at this time..

We thank you again for your patience, and apologise for any inconvenience during this time.

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Dear Customers,

Wireless Logic are informed the disturbance is potentially related to an issue within the core Vodafone network. Our engineers are actively working with the Network to obtain further updates.

We apologise for any inconvenience this may be causing.

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Dear Customer,

Wireless Logic continues to observe issues on the Vodafone network. The MNO continues to investigate and have not yet indicated an estimated time to resolution. Further updates to follow. We thank you for your continued patience.

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Dear Customer,

Wireless Logic are informed the MNO has identified and isolated the root cause of the issue. A period of monitoring will be undertaken until Monday morning.

Thank you for your patience in this matter.