Dear Customer,

Our monitoring tools have alerted us to a potential network issue. The Arkessa Network Team are currently investigating.
 
Service affected - All Connectivity Types
APN(s) affected - Private and Public APNs
Start time and date - 23:49 UTC 2025-03-20
 

We wish to inform you that there is currently a power outage in West London due to a fire. EE has reported that a significant number of 2G, 4G, and 5G cell towers were taken offline due to a power outage in West London.

While the majority of sites were restored overnight, the incident has not been fully resolved. We will provide updates as they become available.

We apologies for any inconvenience this may have caused, and thank you for your patience.

 
To receive further updates please ensure you ‘follow’ this article in our Help Centre.
 
Kind regards,
Briana Dempsey - Customer Engagement Team
 
If you have any additional concerns or queries please contact the Customer Engagement Team using the following details: +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1904129.