What is SIM status?

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Status is displayed as a column in the SIM List and SIM Details views, and is used to identify the current operational status of a SIM.

moon.png  Inactive - Pre-provisioned state, no service is available but ready to be activated via the portal. The SIM is not in a billable state.

sync.png  Activation Pending - Awaiting activation by the Mobile Operator.

wifi.png  Active - The SIM is in an active state and is billable. The status icon is green and labelled as connected when the SIM is in session.

ark-alerted.png  Alerted – The SIM has reached a data alert level (default 80%). The SIM is in an active state and is billable.

ark-suspend.png  Suspended - Partial service and is billable. The SIM is prevented from starting a new data session via the private APN. To prevent the SIM from connecting via other methods, for example the Public APN or SMS, a full suspension must be requested to Arkessa Customer Services.

prohibited.png   Blocked - Partial service and is billable. The SIM data cap threshold has been reached. The SIM will be prevented from starting a new data session.

cross-circle.png  Terminated - SIM has been requested for SIM Disconnection. Service terminated with the mobile network operator and charges cease with 30 day's notice period from date of request.

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