How do I refresh SIMs?


A SIM Refresh instructs the network to terminate any connections the device has with the network. In most cases the device will attempt to re-connect.

Important note: The behaviour of a device after a Refresh depends on the device. It is strongly recommended that a Refresh is requested only in cases where you know how the device will behave.

To refresh a SIM, search for the SIM on Emport:

  • Click the SIM to display the SIM Details
  • Click Diagnostics

  • When the Diagnostics box appears click on 'Refresh SIM'

The Refresh request is then sent. To see which MNOs support SIM Refreshes please see What are the SIM capabilities?

If you would like to us to process a mobile network refresh please Submit a Request or email and we will be happy to help.

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