A SIM Refresh instructs the network to terminate any connections the device has with the network. In most cases the device will attempt to re-connect.
Important note: The behaviour of a device after a Refresh depends on the device. It is strongly recommended that a Refresh is requested only in cases where you know how the device will behave.
To refresh a SIM do the following.
- Display the SIM Details for the SIM you wish to refresh.
- Click 'Diagnostics'. The following is displayed.
- Click 'Refresh SIM'. The Refresh request is then sent.
To see which MNOs support SIM Refreshes please see What are the SIM capabilities?
If you are a direct customer and you would like to perform an MNO refresh please Submit a Request or email firstname.lastname@example.org.