How to Refresh SIMs in Emport


A SIM Refresh instructs the network to terminate any connections the device has with the network. In most cases the device will attempt to re-connect.

Important note: The behaviour of a device after a Refresh depends on the device. It is strongly recommended that a Refresh is requested only in cases where you know how the device will behave.

To refresh a SIM, search for the SIM on Emport:

  • Click the SIM to display the SIM Details
  • Click Diagnostics

  • When the Diagnostics box appears click on 'Refresh SIM'

The Refresh request is then sent. To see which Mobile Networks support SIM Refreshes please see the SIM capabilities article.

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