What can we help you with?

  1. Arkessa
  2. Emport
  3. Single SIM Actions

How do I suspend a SIM?

Follow
AC —

Suspending a SIM via the portal will prevent it starting a new data session via the private APN.  There are two ways to suspend a single SIM: via SIM Details and via the SIMN List.

Suspend a SIM via SIM Details

  • Navigate to the SIM Details page for the SIM you wish to suspend.

mceclip3.png

  • Click the Suspend button. The following is displayed.

mceclip4.png

  • Click the Suspend button to confirm. The SIM Details page now shows the following.

mceclip5.png

 

Suspend a SIM via the SIM List

  • In the SIM List tick the SIM you wish to suspend.

mceclip0.png

  • On the Actions menu, select 'Suspend SIM(s)'.

mceclip1.png

  • The result of the Suspend is displayed.

mceclip2.png

  • This will change the status of the SIM from 'Active' to 'Suspended'.

 

If you are a direct Arkessa customer and would like to full mobile network suspension please Submit a Request to Arkessa Customer Services. Otherwise please contact your service provider.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request