How to use Two-Factor Authentication

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If you require extra security for Account, you have the option of enabling Two-Factor Authentication.  This is a feature that requires anyone logging in to provide extra authentication (in addition to your password). The feature requires the user to have a mobile phone and to install the Google™ Authenticator app.

If selected, Two-Factor Authentication applies to all users of the current Account, except users with the View-Only role. Sub-Accounts can use Two-Factor Authentication independently.

Initial login

  • Install the Google Authenticator app from Google Play or the Apple App Store.
  • In the Users tab of the Managed Accounts screen, tick the box labelled "Enforce Two-Factor Authenticator for users of this account (excluding view-only)".

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  • The next time a user attempts to log in, they will see the following message after entering their user name and password.

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  • Using the Google Authenticator app, scan the barcode, or enter the code manually. The following is displayed.

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  • This shows a number of Recovery Codes that can be used to gain access in case you lose your mobile phone or otherwise are unable to access the Google Authenticator app.  IMPORTANT: please make a note of these Recovery Codes in case you need them in the future.  Then click Next. The following is displayed.

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  • Enter the security code that is currently displaying on your Google Authenticator app. You will then be logged in.

Subsequent logins

 

  • The next time a user attempts to log in, they will see the following after entering their user name and password.

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  • Enter the security code that is currently displaying on your Google Authenticator app. You will then be logged in. 
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