What is SIM Status?

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Status is displayed as a column in the SIM List and SIM Details views, and is used to identify the current operational status of a SIM.

mceclip1.png  Inactive - Pre-provisioned state, no service is available but ready to be activated via the portal. The SIM is not in a billable state.

mceclip0.png Activation Pending - Awaiting activation by the MNO.

mceclip1.png Active - The SIM is in an active state and is billable. The status icon is green and labelled as connected when the SIM is in session.

mceclip0.png Alerted – The SIM has reached a data alert level (default 80%). The SIM is in an active state and is billable.

mceclip1.png Suspended - Partial service and is billable. The SIM is prevented from starting a new data session via the private APN. To prevent the SIM from connecting via other methods, for example the Public APN or SMS, a full suspension must be requested to Arkessa Customer Services.

mceclip0.png  Blocked - Partial service and is billable. The SIM data cap threshold has been reached. The SIM will be prevented from starting a new data session.

mceclip1.png Terminated - SIM has been requested for SIM Disconnection. Service terminated with the MNO and charges cease with 30 day's notice period from date of request.

mceclip0.png Unmanaged - The SIM is displayed in the portal but is not managed via the portal. E.g. usage information is not displayed and the SIM's status cannot be changed.

 

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