How do I suspend a SIM?


Suspending a SIM via the portal will prevent it starting a new data session via the private APN.  There are two ways to suspend a single SIM: via SIM Details and via the SIMN List.

Suspend a SIM via SIM Details

  • Navigate to the SIM Details page for the SIM you wish to suspend.


  • Click the Suspend button. The following is displayed.


  • Click the Suspend button to confirm. The SIM Details page now shows the following.



Suspend a SIM via the SIM List

  • In the SIM List tick the SIM you wish to suspend.


  • On the Actions menu, select 'Suspend SIM(s)'.


  • The result of the Suspend is displayed.


  • This will change the status of the SIM from 'Active' to 'Suspended'.


If you are a direct Arkessa customer and would like to full mobile network suspension please Submit a Request to Arkessa Customer Services. Otherwise please contact your service provider.

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