A SIM Refresh instructs the network to terminate any connections the device has with the network. In most cases the device will attempt to re-connect.

Important note: The behaviour of a device after a Refresh depends on the device. It is strongly recommended that a Refresh is requested only in cases where you know how the device will behave.

To refresh a SIM do the following.

• Display the SIM Details for the SIM you wish to refresh.

• Click 'Diagnostics'. The following is displayed.

• Click 'Refresh SIM'.  The Refresh request is then sent.

To see which MNOs support SIM Refreshes please see What are the SIM capabilities?

If you are a direct customer and you would like to perform an MNO refresh please Submit a Request or email support@arkessa.com.