How do I refresh a SIM?


A SIM Refresh instructs the network to terminate any connections the device has with the network. In most cases the device will attempt to re-connect.

Important note: The behaviour of a device after a Refresh depends on the device. It is strongly recommended that a Refresh is requested only in cases where you know how the device will behave.

To refresh a SIM do the following.

  • Display the SIM Details for the SIM you wish to refresh.


  • Click 'Diagnostics'. The following is displayed.


  • Click 'Refresh SIM'.  The Refresh request is then sent.

To see which MNOs support SIM Refreshes please see What are the SIM capabilities?

If you are a direct customer and you would like to perform an MNO refresh please Submit a Request or email

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