Arkessa Service Update - Global Enterprise Connect - 2022-03-24

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Our monitoring tools have alerted us to a network issue.

 

APN(s) affected - gec.network
Start time and date - 2022-03-24 at 23:00 UTC

Our Network Team have completed their initial investigations and it appears that planned work tonight, on the Ericsson infrastructure, has overrun and service has not yet resumed.

 

I thank you for your patience while investigations are on-going.

 
To receive further updates please ensure you ‘follow’ this article in our Help Centre.
 
Kind regards,
James
 
If you have any additional concerns or queries please contact Arkessa Customer Services Team using the following details: +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1090650.

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    James Sewell

    We are pleased to confirm the incident is resolved. If devices have not recovered automatically please try rebooting the devices where possible. If we can help please contact our Customer Services Team on +44 (0) 1279 799270 or support@arkessa.com and quote ticket reference #1090650.

    We thank you for your patience while this was investigated and resolved.

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