Arkessa Service Update - H3G - 2022-03-25


Our monitoring tools have alerted us to a potential network issue.


Service affected - New data sessions

APN(s) affected - All APNs

Start time and date - 02:00 UTC 2022-03-25

End time and date - 02:26 UTC 2022-03-25

Our monitoring tools alerted us to a drop in new data sessions on the H3G network between the times shown above. Service now appears to be back to normal. Arkessa's Network Team have raised the issue with the network to determine the cause.


If devices have not recovered automatically please try refreshing the SIM(s) in Emport or rebooting the devices where possible. If we can help please contact our Customer Services Team on +44 (0) 1279 799270 or and quote ticket reference #1090674.


We thank you for your patience while this was investigated and resolved.


Kind regards,


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