Submit a request
What can we help you with?
How to submit an order request?
What are the order request types?
Closing an order request
How to use our Arkessa Request Form
Where can I download the Arkessa Request Form?
New SIM Order
How to request for a New SIM Order - In Active
How to request for a New SIM Order - Active
Active vs In-Active
Will I receive paperwork with SIM details?
How to request for a SIM Activation
Can I activate my SIMs via Emport?
Can I activate my SIMs over the phone?
How to request for a SIM Replacement
What happens to a SIM contract when a replacement is processed?
How to request for a SIM Disconnection
Will I be charged for a SIM Disconnection?
When will my SIM stop working?
Can I request for a SIM to be re-activated?
Why am I still being billed for a disconnected SIM?
How to request for a Outbound Migration
How to request for a Inbound Migration
How do I track my order?
What’s included with my order?
Do order packages need to be signed for?
My order has not arrived
I would like my order urgently