Delivery

• How do I track my order?
• What’s included with my order?
• Do order packages need to be signed for?
• My order has not arrived

SIM Migration

• Change of Ownership
• How to Submit a Change of Ownership
• Inbound Migration
• How to Submit an Inbound Migration

SIM Upgrade

• ★ How to Submit a SIM Upgrade Request

SIM Termination

• Will I be charged for a SIM Disconnection?
• When will my SIM stop working?
• Why am I still being billed for a disconnected SIM?

SIM Replacement

• ★ How to Submit a SIM Replacement Request

SIM Activation

• ★ How to Submit a SIM Activation Request
• Can I activate my SIMs via Emport?
• Can I activate my SIMs over the phone?

New SIM Order

• ★ How to Submit a New Order Inactive Request
• ★ How to Submit a New Order Active Request